Aqvitus and Freshdesk

Freshdesk is the cheapest transparent way into AI support, and it is email-first. Aqvitus costs more at the entry price and gives you five channels, visible lanes and approvals on the same plan.

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Every Freshdesk figure on this page is as listed on their site on 29 September 2026.

Aqvitus Freshdesk

The AI is charged: per AI conversation — counted once, however it ends; per Freddy AI session — everything a customer sends within 24 hours on chat, or 72 hours on email — charged whether or not the issue is resolved
What that costs: $0.30, $0.25 or $0.20 after the plan’s allowance; $49 per 100 sessions, about $0.49 each, after a one-time 500
The base price: $49, $249 or $749 a month, with 2, 6 or 20 people included; Freshdesk $19 to $89 per agent a month billed annually ($23 to $107 monthly); Freshdesk Omni, the omnichannel suite, $29 to $119
Trial: 14 days of Team, no card; 14 days on their top plan

Freshdesk figures as listed on their site on 29 September 2026.

What Freshdesk does well

The affordable, hand-held path into AI support: start with one AI agent on email and grow into the rest.

The lowest published seat prices of the mainstream helpdesks, with a price shown for every tier including Enterprise.
Predictable AI cost: 500 sessions free once, then a flat pack price, plus free AI onboarding.
Plain, guided setup aimed at teams with nobody technical to spare.

When Freshdesk is the better choice

If your budget is set by the seat price and email is most of your volume, Freshdesk is the cheapest way in. Aqvitus costs more at the bottom of the range.

What each of us counts

The base price is only half the bill. The other half is the unit — and the two products below do not count the same thing.

Aqvitus

per AI conversation — counted once, however it ends

$0.30, $0.25 or $0.20 after the plan’s allowance

$49, $249 or $749 a month, with 2, 6 or 20 people included

Freshdesk

per Freddy AI session — everything a customer sends within 24 hours on chat, or 72 hours on email — charged whether or not the issue is resolved

$49 per 100 sessions, about $0.49 each, after a one-time 500

Freshdesk $19 to $89 per agent a month billed annually ($23 to $107 monthly); Freshdesk Omni, the omnichannel suite, $29 to $119

A Freddy session is a window of time — 24 hours on chat, 72 on email — charged whether or not anything was resolved, and a long-running email thread can reopen the meter. An Aqvitus AI conversation is counted once for the whole conversation, however long it runs and however it ends.

No per-resolution fees. And our reports never count a customer going quiet as a success.

Where Aqvitus is different

Chat, SMS, voice and RCS are not a different product

Plain Freshdesk’s AI agent is email-first; chat, messaging and voice move you to Freshdesk Omni. On Aqvitus, Team includes all five channels and the same AI answers on each of them.

A handoff is counted once, and counted honestly

A Freddy session is a time window — 24 hours on chat, 72 on email — charged whether or not anything was resolved. An Aqvitus AI conversation is counted once however it ends, and we say so on the invoice line.

Approvals, lanes and an event log come as standard

Every Aqvitus plan has the Auto, Draft and Route lanes, rules checked before any action, approvals confirmed with a second factor, and an event log you can read back.

Test a change before a customer meets it

Aqvitus replays a change against your real past conversations and shows what it would have done differently, before it goes live.

Side by side

Aqvitus prices in full are on our pricing page. Freshdesk's were read from their own site.

Aqvitus and Freshdesk, side by side.
Product	What the base price buys	How the AI is charged	What the AI costs	Trial
Aqvitus	$49, $249 or $749 a month, with 2, 6 or 20 people included	per AI conversation — counted once, however it ends	$0.30, $0.25 or $0.20 after the plan’s allowance	14 days of Team, no card
Freshdesk	Freshdesk $19 to $89 per agent a month billed annually ($23 to $107 monthly); Freshdesk Omni, the omnichannel suite, $29 to $119	per Freddy AI session — everything a customer sends within 24 hours on chat, or 72 hours on email — charged whether or not the issue is resolved	$49 per 100 sessions, about $0.49 each, after a one-time 500	14 days on their top plan

Scroll the table sideways to see every column.

Every figure for Freshdesk is as listed on their site on 29 September 2026. Prices change; check theirs before you decide. Aqvitus prices are on our pricing page.

AI First. Human Always.

Put the AI in front of every conversation, and keep your team in charge of everything that matters.

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