- Mature, polished live chat with deep ecommerce integrations and a 200+ app marketplace.
- A resolution definition that excludes handoffs without an answer, test chats and spam.
- 24/7 human support, and published prices on every self-serve tier.
Aqvitus and LiveChat
LiveChat is a mature chat product, and its AI agent lives in a separate product called Text. Aqvitus is one product: the AI, the five channels, the rules and the inbox are the same thing, on the same bill.
Every LiveChat figure on this page is as listed on their site on 29 September 2026.
Aqvitus LiveChat
- The AI is charged
- per AI conversation — counted once, however it ends
- per AI resolution — counted when the AI directly solves at least one customer question, once per conversation; handoffs without an answer do not count
- What that costs
- $0.30, $0.25 or $0.20 after the plan’s allowance
- $0.99 a resolution, sold in packs of 50 for $49.50, beyond 10 a month on Essential or 200 on Growth
- The base price
- $49, $249 or $749 a month, with 2, 6 or 20 people included
- LiveChat $19 to $79 per person a month billed annually ($25 to $89 monthly); the Text plans that carry the AI agent are $19 to $79 per user a month
- Trial
- 14 days of Team, no card
- 14 days, no card
LiveChat figures as listed on their site on 29 September 2026.
What LiveChat does well
A long-established live-chat product for online shops, with its AI agent sold as a separate product called Text.
When LiveChat is the better choice
If live chat on a shop is the whole job and you like their product, LiveChat is a good chat tool with a long track record.
What each of us counts
The base price is only half the bill. The other half is the unit — and the two products below do not count the same thing.
Aqvitus
per AI conversation — counted once, however it ends
$0.30, $0.25 or $0.20 after the plan’s allowance
$49, $249 or $749 a month, with 2, 6 or 20 people included
LiveChat
per AI resolution — counted when the AI directly solves at least one customer question, once per conversation; handoffs without an answer do not count
$0.99 a resolution, sold in packs of 50 for $49.50, beyond 10 a month on Essential or 200 on Growth
LiveChat $19 to $79 per person a month billed annually ($25 to $89 monthly); the Text plans that carry the AI agent are $19 to $79 per user a month
Their resolution definition is a good one — it excludes handoffs without an answer, test chats and spam — but the included volume is small and the AI sits on a different plan from the chat. Aqvitus includes 300 AI conversations on its entry plan and counts a handoff as the work it is.
No per-resolution fees. And our reports never count a customer going quiet as a success.
Where Aqvitus is different
One product, not three to choose between
The AI agent is not in LiveChat’s plans — it lives in a separate product, Text, and the same AI is also sold as ChatBot.com. Aqvitus is one product: the AI, the inbox, the channels and the rules are the same thing.
The included AI is not a sample
As listed, the entry Text plan includes 10 AI resolutions a month, then $0.99 each. Starter on Aqvitus includes 300 AI conversations for $49, and $0.30 each after that.
Email, SMS, voice and RCS are in the same inbox
Email and ticketing are a separate LiveChat product unless you move to Text. On Aqvitus one customer is one thread across chat, email, SMS, voice and RCS.
Rules check the action, not just the reply
Aqvitus validates an action the AI proposes and runs it through rules you wrote before it happens — a refund, a change to an order, a write to another system.
Side by side
Aqvitus prices in full are on our pricing page. LiveChat's were read from their own site.
| Product | What the base price buys | How the AI is charged | What the AI costs | Trial |
|---|---|---|---|---|
| Aqvitus | $49, $249 or $749 a month, with 2, 6 or 20 people included | per AI conversation — counted once, however it ends | $0.30, $0.25 or $0.20 after the plan’s allowance | 14 days of Team, no card |
| LiveChat | LiveChat $19 to $79 per person a month billed annually ($25 to $89 monthly); the Text plans that carry the AI agent are $19 to $79 per user a month | per AI resolution — counted when the AI directly solves at least one customer question, once per conversation; handoffs without an answer do not count | $0.99 a resolution, sold in packs of 50 for $49.50, beyond 10 a month on Essential or 200 on Growth | 14 days, no card |
Scroll the table sideways to see every column.
Every figure for LiveChat is as listed on their site on 29 September 2026. Prices change; check theirs before you decide. Aqvitus prices are on our pricing page.
See the platform
The three lanes, rules checked before any action, and the eight modules a support team uses.
See the platformFive channels, one inbox
Chat, email, SMS, voice and RCS, with the same AI and the same rules on each.
See the channelsOur pricing in full
Four plans, what counts as an AI conversation, voice and its cap, and every line of the comparison.
See pricing
AI First. Human Always.
Put the AI in front of every conversation, and keep your team in charge of everything that matters.